Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to information collected online through our website, any related mobile applications, and direct communications with us.

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2. Information Collected

When you register for services or contact us, we may ask for your name, email address, phone number, and information about your needs.
We may also collect technical information, such as your IP address, browser type, and browsing history, to improve our services.

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3. Use of Information

We use your information to provide and manage our counseling services, personalise your experience, and for internal analysis and service improvement.

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4. Data Security

We use industry-standard security measures to protect your personal information, but please be aware that no internet-based data transmission is completely secure.

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5. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, and for internal business purposes.

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6. Disclaimer of Professional Advice

The information provided on this website and through our services is for educational and informational purposes only and does not substitute for professional medical or mental health advice, diagnosis, or treatment from a qualified healthcare provider.

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7. Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

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8. Reporting of Harm and Limitations

Our services are not intended for emergency situations. If you are in a crisis, please contact emergency services or a mental health crisis hotline.